Dear Entegra Coach Owners
What does it take to keep the quietest-riding, best-handling coach on the market today running? Ingenuity, hard work and an unrelenting commitment to quality.
As the keeper of that vision, I’m pleased to announce a new initiative called, Wash and Ready RV. It is simply this: we are going to produce a great product and ship it to dealers, and they are going to wash it, fill it with fuel and deliver it to you, fully confident that it will serve your needs for many years to come.
This program has been a personal quest of mine for some time. It all started when I purchased a Chevrolet dealership. During my first weekend as the proud owner, I sold a brand new Equinox. Needless to say, I was ecstatic. As I was finishing up the deal, I noticed my sales manager lurking nearby, listening to make sure I was saying all of the right things. When he overheard me ask the customer if they would mind picking up their purchase in a couple of days, he quickly got my attention and asked me to step away. He then questioned what I was doing. I told him that I had just sold a car. He asked, “Why are you waiting until Tuesday to deliver the car?” I said that we needed to run it through the shop. To which he immediately said, “No!” He instructed me to go get the car, fill it with fuel, get it washed and by the time I was back he would have all the paperwork done and we would deliver the car to the customer that day. I am sure the look on my face was that of bewilderment. Then it hit me. If this can be done with an automobile why can’t it be done with a motor home? The rest, as they say, is history.
We are working tirelessly to put into place, not just an inspection process that will promote quality, but the tools necessary to build in that quality. We are raising the standards of what it means to say “ok” and what is acceptable to ship.
Even after the product rolls off the production floor, our job is far from done. It is my personal mission, and that of the entire Entegra Coach management team, to cultivate the most personalized, attentive customer-manufacturer relationship in the industry. That means promising to deliver the same level of customer service to 4,000 Entegra Coach owners as we do to our nearly 2,000 current owners.
We want each of you who have put your trust in us to know that you have made the right choice. We want you to be able to talk about your coach with excitement and enthusiasm. We appreciate the confidence you have put in us, and I promise we will never take that confidence for granted. As a team, we will continue to build on that trust and do everything in our power not to let you down.
Thank you so much,
"It is my personal mission, and that of the entire Entegra Coach management team, to cultivate the most personalized, attentive customer-manufacturer relationship in the industry."